Job Title: Client Experience Coordinator
Company: Schwabe Williamson & Wyatt
Location: Portland, OR
Job Description:
Schwabe, Williamson & Wyatt brings value to our clients through exceptional educational, social, networking and appreciation events. With more than 50 events each year - including conferences, executive roundtables, industry conventions, sporting events and custom events - our programs bring together relevant content and speakers to benefit our clients. We also make sure our clients receive world class service throughout the course of our relationships.
This position is responsible for owning the Schwabe experience. The right candidate will want to be part of creating something meaningful, able to juggle multiple competing priorities and passionate about creating an exceptional Schwabe client experience. The position is located in our Portland, OR our headquarters office. 20% travel and non-core hours are required. This position reports to the Marketing/Communication Manager.
Job Responsibilities
Oversees all aspects of client seminars, events and entertainment firm wide. This includes, but is not limited to the review and securing of venue and catering options, developing and review of invitation lists, ownership of presentation materials, gifting, managing internal and external RSVPs, name tags, etc. Manages event costs to budgets.
Manages the Schwabe gifting process and well as other processes involving client engagement
Attends and provides on-site support during events to manage registration and other on-site logistics. Conducts pre-event strategy and post-event debrief sessions and assists business development team with follow up strategies.
Works collaboratively with all team members to ensure success of programs.
Coordinates firm-sponsored client entertainment events including data collection, analysis and reporting and effective communication with coordinating partners.
Works to develop and improve existing event management processes, systems and information – including the creation of event-specific scorecards focused on ROI.
Job Skills and Requirements
4-6 years’ experience
Prior event planning experience required
Prior service industry experience preferred
Ability to manage multiple tasks simultaneously and prioritize workload
Client service mindset
Creative and proactive
Work and communicate with cross-functional stakeholders to manage the process
Strong organizational skills
High sense of urgency